Track Order
General FAQs
How long will it take to receive my order?
Orders are typically processed within 2-3 business days and shipped out immediately. Delivery times vary based on location, but you can expect your order within 5-10 business days.
What is your return policy?
We offer a 30-day hassle-free return policy. If you’re not completely satisfied with your purchase, please contact us immediately. Our customer service team will promptly initiate a return and issue a full refund.
Where can you ship?
We offer shipping to:
- United States
- Australia
- Canada
However, we’re working hard to expand our brand and aim to ship worldwide in the near future. Sign up for our newsletter to be the first to know when we start offering international shipping!
Paci Clean FAQs
How does the ultrasonic cleaner work?
The ultrasonic cleaner uses high-frequency sound waves to create microscopic bubbles that remove dirt and bacteria from the pacifier’s surface without damaging it. It is 100% safe for everybody.
Is it safe to use on all types of pacifiers?
Yes, it is safe for all pacifiers made from standard baby-safe materials like silicone and latex.
How long does the cleaning process take?
The cleaning process takes just 3 or 6 minutes for a thorough clean. It depends on the program you choose.
Does it remove all bacteria and germs?
Yes, it eliminates up to 99.9% of harmful bacteria and germs, making the pacifier safe for your baby.
Can I use it for other baby items, like bottle nipples?
Yes, the cleaner is versatile and can be used for small baby items like bottle nipples and teething toys.
Do I need to use any special cleaning solutions?
No, just warm water is enough to activate the ultrasonic cleaning process effectively. If you want you can add a drop or two of dish soap.
How often should I clean my baby's pacifier?
It’s recommended to clean pacifiers daily to ensure optimal hygiene and reduce the risk of potential health problems.
What power source does it use—battery or cord?
It uses cord power for reliable operation. For optimal hygiene on the go, consider the Paci Box UV Sterilizer, which is battery-powered and designed for portable use.
Paci Box FAQs
How does the UV sterilizer box work?
The UV sterilizer box uses UV-C light to kill up to 99.9% of bacteria and viruses by disrupting their DNA, making it a quick and chemical-free way to sterilize pacifiers.
Is it safe to use while traveling or hiking?
Yes, the compact design and durable battery make it ideal for use on the go, whether you're hiking, traveling, or on day trips.
Is it battery powered?
Yes, it is battery powered with an impressive 180-day standby time. It charges conveniently via USB-C.
Can the box sterilize other small items besides pacifiers?
Absolutely! It’s perfect for small items like bottle nipples.
How effective is the UV light in killing bacteria and viruses?
The UV-C light eliminates up to 99.9% of harmful bacteria and viruses, ensuring a safe and hygienic environment for your baby’s items.